Terms of use and cookie policy

1. Acceptance of these terms

By creating an account, subscribing to the Service, or otherwise accessing the Chris Tech HRMS website or platform, you confirm that you have read, understood, and agree to these Terms, and to our Privacy Policy. If you are accepting these Terms on behalf of a company or other organization, you confirm that you have the authority to bind that organization, and “you” in these Terms refers to that organization.

2. Description of the Service

Chris Tech HRMS is a multi-tenant human resource management platform providing tools for attendance tracking, leave management, payroll processing, recruitment, performance reviews, and related HR workflows, delivered via web and mobile applications. We may add, modify, or discontinue individual features over time as the platform evolves; we will make reasonable efforts to communicate material changes affecting Customers in advance.

3. Eligibility and account registration

You must be at least 18 years old and legally capable of entering into a binding agreement to register for the Service. When you create an account, you agree to provide accurate and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@christech.co.ke if you suspect unauthorized access to your account.

Within a Customer's account, administrators are responsible for managing which employees have access, what roles they are assigned, and for deactivating access promptly when an employee leaves the organization.

4. Subscriptions, fees, and payment

Access to paid features of the Service requires an active subscription, billed at the rate and interval shown at the time of purchase, in Kenyan Shillings (KES) unless otherwise stated. Payment may be made via M-Pesa, Paystack, or other methods we support from time to time. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

Fees are generally non-refundable except where required by law or expressly stated otherwise at the time of purchase. We may change subscription pricing going forward; where required, we will give reasonable advance notice before a price change applies to an existing subscription's renewal.

Failure to pay applicable fees may result in suspension or downgrade of access to paid features until payment is received, subject to the notice provisions described in Section 9.

5. Acceptable use policy

You agree not to:

• Access or attempt to access another Customer's data, account, or company workspace without authorization.
• Probe, scan, or attempt to breach the security or authentication mechanisms of the Service.
• Use the Service to store or transmit unlawful, defamatory, or harmful content, or content that infringes the rights of others.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent expressly permitted by law.
• Use automated means (bots, scrapers) to access the Service outside of any officially supported API.
• Resell, sublicense, or provide access to the Service to third parties without our prior written consent.
• Interfere with or disrupt the integrity or performance of the Service or the data it contains.

Violations of this policy may result in suspension or termination of access, as described in Section 9, and, where applicable, referral to law enforcement.

6. Customer data and ownership

As between you and Chris Tech, you retain all ownership rights to the data you submit to the Service, including employee records, payroll data, and other company information (“Customer Data”). You grant Chris Tech a limited license to host, process, and display Customer Data solely to provide and support the Service, and for the other purposes described in our Privacy Policy.

You are responsible for ensuring you have the necessary rights and, where required, employee consent, to submit personal data about your employees into the Service. On request, and subject to a reasonable notice period, we will provide Customers with a mechanism to export their Customer Data in a standard format, including during any notice period following termination of a subscription.

7. Intellectual property

The Service, including its software, design, branding, and underlying technology, is owned by Chris Tech / Zetu Business Solutions and is protected by applicable intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes during your subscription term. No other rights are granted, and nothing in these Terms transfers ownership of our intellectual property to you.

8. Service availability and support

We work to keep the Service reliable and available, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party infrastructure issues, or unforeseen technical problems may occasionally affect availability. Where practical, we will provide advance notice of planned maintenance that may cause downtime.

Support is available via the channels listed on our Contact and Help Center pages. Support response times may vary based on the nature and severity of the issue reported.

9. Suspension and termination

You may cancel your subscription at any time; access to paid features will continue until the end of the current billing period unless otherwise stated. We may suspend or terminate your access to the Service, with notice where reasonably practicable, if you materially breach these Terms (including the Acceptable Use Policy in Section 5), fail to pay applicable fees, or if we reasonably believe continued access poses a security or legal risk to Chris Tech, other Customers, or third parties.

Upon termination, your right to access the Service ends. We will provide a reasonable window, communicated at the time of termination, during which you may export your Customer Data before it is deleted from our production systems in accordance with our data retention practices described in our Privacy Policy.

10. Disclaimers and warranties

The Service is provided “as is” and “as available.” To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or free of errors, or that any payroll, tax, or compliance calculations performed by the Service will be free of error in every circumstance; Customers remain responsible for reviewing and verifying outputs relevant to statutory compliance before relying on them.

11. Limitation of liability

To the fullest extent permitted by applicable law, Chris Tech / Zetu Business Solutions will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or relating to your use of the Service, even if advised of the possibility of such damages. Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited or excluded under applicable law.

12. Indemnification

You agree to indemnify and hold Chris Tech / Zetu Business Solutions harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of applicable law, including in connection with the Customer Data you submit to the Service.

13. Governing law and disputes

These Terms are governed by the laws of the Republic of Kenya, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will first be addressed through good-faith negotiation between the parties; if unresolved, the dispute will be subject to the exclusive jurisdiction of the courts of Kenya, unless the parties agree in writing to an alternative dispute resolution mechanism such as arbitration or mediation.

14. Cookie policy

Cookies are small text files placed on your device when you visit a website or use a web application. We use cookies and similar technologies (such as local storage) for the purposes described below. We do not use cookies to serve third-party advertising on the Chris Tech HRMS dashboard, and any analytics cookies on our marketing website are used only where permitted, with consent where required by law.

15. Changes to these terms

We may update these Terms from time to time to reflect changes to the Service, our business, or applicable law. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify Customers by email or through the platform in advance of the change taking effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

16. Contact us

Questions about these Terms or the Cookie Policy should be directed to support@christech.co.ke.